Return & Refund Policy

Return & Refund Policy

Last Updated: September 28, 2026

At Auronix, we want you to receive your order in the condition you expect. If you receive a defective, damaged, incorrect, or incomplete product, please contact us so we can review and resolve the issue.

  1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product is defective or not functioning as described.
• You received the wrong product or variant.
• The product arrived damaged.
• Your order is incomplete or missing an item.

For electronics, the product must be returned with its original packaging, accessories, manuals, tags, and other items supplied with the order.

  1. Change of Mind

Returns due to change of mind, personal preference, or ordering the wrong product may be accepted only if the product is unused, unopened, and in its original resaleable condition.

Opened or used earbuds and other products that come into direct contact with the ears may not be eligible for change-of-mind returns for hygiene reasons.

  1. Damaged or Incorrect Orders

If your parcel arrives damaged or contains the wrong product, contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A short video showing the issue, where applicable

This helps us verify the issue and process your request faster.

  1. Defective Products

If a product develops a manufacturing or functional defect, contact us within 7 days of delivery unless a different warranty period is specifically stated on the product page.

Auronix may test the product before approving a replacement, exchange, or refund.

  1. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

For approved refunds, the amount will be returned using the applicable payment method.

For Cash on Delivery orders, we may request your bank account, Easypaisa, or JazzCash details to process the refund.

  1. Return Shipping

If the return is caused by a defective, damaged, incorrect, or incomplete order, Auronix will cover the applicable return shipping cost after verification.

If the return is approved because of a customer's change of mind, the customer may be responsible for applicable return shipping charges.

  1. Non-Returnable Items

Products may not be eligible for return if:

• They have been physically damaged by the customer.
• They show signs of misuse or liquid damage.
• Accessories or original packaging are missing.
• The product has been modified or repaired by an unauthorized person.
• The return request is made outside the applicable return period.

  1. How to Request a Return

Contact us at [YOUR EMAIL] or [YOUR WHATSAPP NUMBER] with your order number and details of the issue.

Our support team will guide you through the return process.

Auronix reserves the right to reject a return request where the product does not meet the applicable return conditions.